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AI Agents & Copilot Studio
AI agents that understand the work.
Built with Copilot Studio.
Give employees a practical way to find information and move a task forward. MetaDynamic designs Microsoft Copilot Studio agents around approved knowledge, scoped actions and clear human handover.
Business-first design / Clear delivery scope / Ongoing support
A controlled path from request to action
- Understand the request
- Retrieve permitted knowledge
- Use an approved action
- Confirm or hand over
The business case
From a useful answer to the right next action.
Microsoft Copilot Studio brings together agent knowledge, conversations and actions. Power Virtual Agents is now part of Copilot Studio, giving teams a single place to design agents for focused business tasks.
We start with a bounded business task, define what the agent may access and agree where it must stop for review. Testing covers both the answer and any downstream action.
Specialist services
AI Agents & Copilot Studio services
01
Knowledge-grounded agents
Connect curated policies, procedures and business information with clear content ownership.
02
Business actions & workflows
Connect approved tools and workflows, with validation before a business record changes.
03
Conversation & fallback design
Define intent, clarification questions, out-of-scope responses and handover routes.
04
Event-driven scenarios
Assess bounded scenarios that respond to business events, with explicit execution limits.
05
Access & environment controls
Align authentication, data access and lifecycle management with your operating requirements.
06
Testing & operational ownership
Evaluate representative requests, monitor failures and agree responsibility for ongoing improvement.
Where it fits
Practical work. Clearly defined.
01
Employee knowledge
Find an approved procedure and identify the next responsible team.
02
Service request triage
Collect the required context, classify the request and route it to an owner.
03
Operational assistance
Retrieve permitted business information and prepare an action for confirmation.
Delivery outcomes
Know what you will receive.
01 Agent design brief
Purpose, users, knowledge sources, permitted actions and escalation boundaries.
02 Tested pilot
Representative scenarios, failure cases and reviewable acceptance results.
03 Operating playbook
Content ownership, monitoring, release controls and support responsibilities.
Our approach
A measured route into production.
- STEP 01Define the task
- STEP 02Prepare knowledge
- STEP 03Build the agent
- STEP 04Test and review
- STEP 05Release in stages
- STEP 06Monitor and improve
Frequently asked questions
What to consider before you start.
Is Power Virtual Agents now Copilot Studio?
Power Virtual Agents is now included in Microsoft Copilot Studio. We design new agents and assess existing Power Virtual Agents deployments using the current Copilot Studio capabilities.
Can an agent update business systems?
Yes, where supported tools and permissions are configured. We define validation, approval and error handling for each action rather than granting unrestricted access.
Can agents work without a user message?
Event-driven scenarios can be designed where the platform supports them. Triggers, permitted actions, limits and monitoring are agreed for each use case.
How do you protect internal information?
The design includes authentication, source permissions, environment boundaries and tests for unintended information exposure. Access is reviewed with your security owners.
Can you work with existing agents?
Yes. An assessment can review knowledge quality, conversation design, actions, failure handling and release practices before recommending changes.
What determines cost?
Scope, channels, knowledge preparation, integrations, usage and support requirements affect cost. Platform licensing and consumption are reviewed separately from implementation.
Connected capabilities
Plan the wider process.
Start a conversation
Start with one agent your team will use.
Bring a recurring question or bounded task. We will help define the knowledge, actions and pilot scope.