These workstreams describe the proposed design. Included modules, interfaces, roles and acceptance evidence belong in the agreed engagement scope.
01 / WORKSTREAMSales performance with a stated basis
Separate primary sales recorded in the ERP from secondary sales received from distributors. Present targets and achievements by the agreed organisation hierarchy and product. Reconcile returns, cancellations, period cut-offs and currency or unit treatment before comparing performance.
02 / WORKSTREAMField activity and coverage
Connect calls, visits, journey plans, beats and outlet records through reliable identifiers. Define a productive call and the working-day basis before calculating averages. Treat missing uploads or incomplete mappings as data-quality issues rather than automatically concluding that field activity did not occur.
03 / WORKSTREAMDistributor and depot stock
Review quantity, ageing, freshness and movement at the relevant stock point. Connect approved demand or sales signals to packing and replenishment discussions. Stock held by a distributor is a separate data source with its own completeness and refresh constraints.
04 / WORKSTREAMDispatch and collection context
Link orders to dispatch status and unresolved fulfilment reasons. Finance approves the basis for outstanding, collection targets, unapplied items and DSO. A commercial exception should lead to a reviewable source record, not just a red indicator on a management page.
05 / WORKSTREAMAn accountable task record
Each task has a unique reference, category, source transaction, raiser, current owner, priority, due date and status. Approval stages record the responsible reviewer and decision. Attach evidence, retain delay reasons where required and support verified closure or reopening without losing the earlier history.
06 / WORKSTREAMCross-functional workflows
The requirement includes claims, promotion requests, distributor statements, onboarding-related coordination and dispatch approvals. Scope each workflow separately with business authority and access rules. Personal or HR information should be minimised and visible only to authorised roles; reporting must not become an automatic personnel decision.
07 / WORKSTREAMGoverned KPI and dashboard design
Curated SQL views and a reusable semantic model feed operational reports and management views. Agree achievement, productivity, coverage and collection formulas with denominator and zero-value handling. Show source cut-offs, lineage and access restrictions so field and management views remain consistent.
08 / WORKSTREAMAI explanations and model evaluation
Forecasts and exception narratives are proposed later capabilities using approved sources. Compare forecast accuracy with a baseline, test unsupported questions and monitor alert false positives. Performance bands and ageing triggers are configurable review rules, not evidence of an achieved improvement or a universal assessment of an employee.